The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn't right, but who is a customer, and who - with skill - will still be one in the future.

Module 1: Strategies for Challenging Customers

•Introduction
•The Uncommunicative Customer
•The Uninformed Customer
•The Wrong Customer
•The Rude Customer
•The Undecided Customer

Learning Outcomes
Once participants have completed this program, they will be able to handle challenging situations professionally and calmly.

Specifically they will learn how to:

•Understand why a customer might be shy.
•Help an undecided customer come to a decision.
•Deal with rude customers.
•Educate an uninformed customer and create additional customer loyalty in the process.
•Deal with a customer who isn't right, but who is a customer, and who - with skill - will still be one in the future.

Balance Learning has a number of generic and customizable off-the-shelf content available as e-learning, interactive DVD, CD-Rom or classroom resources.