Sales Through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers' expectations. It will help them through the 'sales through service' process: first contact, explore customer needs, match the needs, close the deal and take the extra step.
It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty.

Module 1: Sales Through Service Skills

•The Sales through Service Sequence
•First Contact
•Exploring Needs
•Meeting Needs

Learning Outcomes
Once participants have completed this program, they will understand how to increase sales and customer loyalty by providing excellent customer service.

Specifically they will be able to:

•Follow the 'sales through service' process: first contact, explore customer needs, match the needs, close the deal and take the extra step.
•Make a good first impression and understand why it's so important. A good first impression is a combination of appearance, acknowledgement, attitude and approach.
•Analyze what the customer wants and needs by combining active listening and effective questioning.
•Use knowledge, judgement, focus and communication skills to match the customer's needs and deliver outstanding service.

Balance Learning has a number of generic and customizable off-the-shelf content available as e-learning, interactive DVD, CD-Rom or classroom resources.

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